Packages are dispatched using Dawn Wing Couriers. Parcels are usually delivered within 2 days after collection from our offices. On dispatching of the order, a tracking number and the respective courier company will be sent to you via email, either from us or our system to allow tracking of your parcel.


All deliveries are sent by track and trace method and will need to be signed for to ensure prompt and reliable delivery.


Tracking of order delivery status can be found by visiting and entering your tracking number in the section "Where is my Parcel".


Please note that you are obligated to check your parcel to ensure that all items are received in good order prior to signing for them.


Should you have signed for the parcel and found afterwards that something is wrong, we can not accept liability for this.


We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 


In the event of a return, please arrange authorisation with The Gift factory staff in order to avoid confusion and potential voiding of claim.